Mystery Shopper Data.
Each Quarter our Facility is inspected by a Mystery Shopper to make sure that we
are meeting the standards set for a Community Health Facility. Recorded below are
the results for the Third Quarter of the 2011 Fiscal Year.
|
MYSTERY SHOPPER LEVEL II SITE VISIT SUMMARY RESULTS
|
|
Gratiot CMH
|
|
|
|
|
Date
|
Date
|
Date
|
|
|
Percent
|
Yes
|
Total
|
04/01/11
|
05/12/11
|
6/22/11
|
|
Parking
|
Convenient
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Available
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Area shoveled?
|
N/A |
0 |
0 |
N/A |
N/A |
N/A |
|
|
Lit
|
100%
|
3
|
3 |
Y
|
Y |
Y |
|
Location
|
Public transportation
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
Handicapped Access
|
Barrier free
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Parking available
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Sidewalks clear
|
100%
|
1
|
1
|
Y
|
N/A |
N/A |
|
|
Lobby/Areas/Rest Rooms accessible?
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
Building
|
Exterior maintained
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Lawn, etc, trimmed
|
100%
|
3
|
3 |
Y |
Y |
Y |
|
|
Outside feels safe
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
Lobby/Reception Area
|
Neat and clean
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Professional staff
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Phones or staff available
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Do you feel safe inside?
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Resource materials available
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
Staff and Consumers
|
Confidentiality respected
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
CSR completion
|
Interpreters available
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Dignity and respect noted
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
Postive attitiude toward consumers
|
100%
|
3
|
3
|
Y
|
Y
|
Y
|
|
|
|
100%
|
58
|
58 |
|
|